Delivery and returns policy
We aim to make sure your goods arrive quickly and at the most reasonable cost.
UK Mainland Freight Charges
All parcels under 2kg are sent by Royal Mail. Larger parcels may be sent with other couriers.
All delivery addresses based on the UK mainland are free of charge for orders over £65.00 including VAT.
Orders under £65.00 inc VAT will incur a £3.50 delivery charge. This covers Second Class. If your parcel is urgent please select 'First Class' at checkout.
First Class incurs a charge of £4.50 on all orders.
Overseas freight charges
Parcels under 2kg (total parcel weight) will be despatched by Royal Mail
Usually parcels are approximately 10% more than the total weight of yarn in them, so a 1kg limit would be up to 900g of yarn.
A 2kg limit would be up to 1.8kg of yarn.
If you are unsure of the total weight of your parcel please get in touch before ordering.
EU (under 1kg): £8.00
EU (between 1kg and 2kg): £12.00
Rest of World (under 1kg): £15.00
Rest of World (between 1kg and 2kg): £25.00
Deliveries over 2kg will be charged at cost.
Payment and VAT
Within the UK
All payments are in Pounds Sterling.
All goods shipped within the UK will be charge VAT at the current rate of 20%
Outside the UK
All payment is in Pounds Sterling.
Your credit card provider or your bank will determine the exchange rate.
All orders shipped directly outside of the UK will be invoiced exclusive of VAT. You may be subject to import duties and taxes which may be charged once the shipment reaches your country. For charge details we recommend that you consult your local customs.
Delivery
- A confirmation email will be sent at the time of despatch. Your order should arrive within the delivery period dependant on your location and not more than an additional 5 working days.
- This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments.
- If the goods are not available for immediate despatch we will contact you stating any delays or availability issues.
- Based on availability issues you are entitled to cancel your order and you will receive a full refund of any monies paid.
- Where goods become available for delivery at different times we will notify you of this fact and we reserve the right to deliver them in stages.
Returns
- You may return the goods to us within 14 days from the date you received them provided they are returned in perfect condition and in their original packaging.
- Please be aware you will be responsible for the return shipping costs.
- The item cost will be refunded once we are satisfied the product(s) are in perfect condition in their original packaging.
- The shipping costs incurred on despatch to the customer will not be refunded.
- In the event the product(s) being returned were specially ordered a handling fee of up to 15% for the return of product(s) will be charged prior to refund.
- We shall refund the purchase price less any due handling fees of the goods within 30 days of the order being cancelled or returned.
- If any goods are returned damaged, we reserve the right to levy a charge proportionate with our costs of processing the sale.
