Cancellation

Wee County Yarns Refund & Cancellation Policy

Our aim is to providecustomer satisfaction, however, in the event of something going wrong our terms are set out below. If you have any questions regarding the terms of the Refund & Cancellation Policy, we’re happy to discuss matters via email on clare@wee-county-yarns.co.uk. You can also contact us on 01259 301006.

The terms and conditions noted below explain our policy on refunds and cancellations. 

How do I return an Item?

If you change your mind then you can return your order within 14 days of receipt for a full refund. The customer will be liable for return postage costs unless the item is faulty or incorrect. Please drop us an email on clare@wee-county-yarns.co.uk or give us a call on 01259 301006 before returning your order so we can advise you on the best way to send it.

What happens if I want to cancel my order?

To create the best experience we begin preparing your order as soon as the sale is confirmed. Therefore, cancellations are only possible when it has been agreed that we are able to so either verbally or by email.

What happens if something is missing?

If you have received your order and something is missing we sincerely apologise and will prioritise the correction immediately. Where possible we offer immediate replacements or alternatively you can request a refund or cancellation when we are not able to rectify the situation.

To ensure that we can rectify the matter please contact us as soon as possible.

Should we not be able to rectify the situation

  • For credit card payments you will be refunded within two working days
  • For debit card payments you will be refunded within two working days
  • For payments made via bank transfer you will be refunded within two working days

What happens if my order arrives damaged?

We like to resolve matters quickly as we know how disheartening this can be. To help us resolve the matter we ask that you check all items on receipt and contact us as soon as possible via email or telephone stating your order details along with relevant images.  Our Returns Policy for faulty items upholds your statutory rights.

What happens if my order is delayed or lost in transit?

We take every care to ensure that your order is shipped and received as per your request.  We also take great care to ensure that our delivery provider meets our high level of expectations.

However, on very rare occasions items can be delayed or lost in transit.  We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within 24 hours of the sale being confirmed.

If you are concerned about the status of your order, please contact us via email on clare@wee-county-yarns.co.uk. You can also give us a call on 01259 301006

What happens if I am not satisfied?

We take great care to ensure that your order reaches you in excellent condition. We also pride ourselves on providing high quality products. A refund or replacement item is always offered when the produce is not up to the standard you expect to receive. If you feel like we have fallen short of our promises we ask that you contact us on clare@wee-county-yarns.co.ukand we shall ensure we make every effort to rectify the situation.

What are my statutory rights?

Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the government funded consumer advice service Consumer Direct on 08454 040 506.